Frequently asked questions

How long goes it take to get my order?

We strive to get orders done within 7-10 business days. This may be longer due to unforseen circumstances such as parts being out of stock.

I recieved my bandana but not my collar/leash or vice versa.

Bandanas and leashes/collars are made and sent out separately, but its on its way!

I ordered the wrong size, what do I do?

Send us a message and we'll tell you how to ship it back in exchange for a different size. Customized order can not be returned. Items must be in brand new condition to be returned.

Can you do a custom product?

Shoot us a message and we'll see what we can do for you!

Disclaimer:  Mountain Mutt Co is not liable for any accidents that occur, including but not limited to; defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, or negligent. We do not replace lost items or anything damaged by the wearer. 

Familiarize yourself with different leash, collar, and accessory types before selecting products. Collars that put pressure on a dogs neck to dissuade pulling can injury or death if not sure correctly.  Injuries such as choking, strangling and entanglement can occur if any product is left on during play and we adviseremoving collars and neck wear from dogs before engaging in any off leash actives where other dogs, fences, structures or nature can become caught on may occur. 

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